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Inbound Patient Services Representative
City: Irvine
State: CA
Company: Smile Brands Inc.
REQ ID: 12-0187
If you have customer service or dental experience, this is a great opportunity for you. We are currently seeking self-motivated, high energy and enthusiastic people to join our growing Call Center in Irvine , CA.
The primary role of the Inbound Patient Services Representative will be to assist patients who need to complete dental treatment in process and schedule appointments with our dental offices.
Assist patients with questions or concerns
Track calls and appointments in the database
Record, report and maintain patient information as required
Achieve assigned individual and team objectives
Provide excellent customer service
Requirements
2+ years of Demonstrated Telephone Customer Service or Sales Experience
Dental Experience a Plus
Strong Written and Verbal Communication Skills are Needed
Bi-lingual – Spanish Required
Excellent Computer Skills Required: MS Office – Word, Excel & Outlook Plus Familiarity with the Internet
Type 35 words (minimum)
REQ ID: 12-0187
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About this field
With over 300 offices in 17 states, Smile Brands Inc. is a dynamic, growing company and the largest provider of dental support services in the United States. We provide business support services, non-clinical personnel, facilities and equipment to our affiliated dental groups. Through 3 unique and strong brands, Bright Now Dental!, Monarch Dental and Castle Dental, affiliated dental offices deliver general, specialty and cosmetic care to more than a quarter of a million patients each year. Affiliated dental offices benefit from business expertise and economies of scale that help them operate efficiently and control costs. As a result, affiliates can deliver care to under-served markets, reaching thousands of patients who might otherwise not receive treatment. To make it all work, we hire talented, caring teams of professionals to handle the business functions of the dental practice at our Corporate Business Support office. We provide accounting, marketing, human resources, information technology, equipment procurement/maintenance and other critical centralized services, so affiliated dental staff can focus on caring for patients.
At Smile Brands Inc. we are fully committed to providing every possible resource to help our team of professionls get the job done. We are equally committed to providing a valuable service within our communities and are looking for like-minded Corporate professionals who are interested in growing with us. If you are seeking an opportunity that includes a competitive compensation and benefits package, consider joining our team!